Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last Updated: September 26, 2026

1. Introduction

JK Service Centre ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it when you visit jk-service-centre.com or use our repair services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, phone number, and address provided when booking a service.
  • Service Information: Details about the appliance, fault description, and service history.
  • Communication Data: Messages sent via WhatsApp, phone calls, or any contact form.
  • Usage Data: Anonymous website analytics such as page views and session duration (via third-party analytics tools).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To schedule and fulfil your appliance repair booking.
  • To contact you regarding your appointment, updates, or follow-up queries.
  • To maintain a record of services provided for warranty purposes.
  • To improve our services and website experience.
  • To comply with legal obligations.

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

  • With field technicians solely to fulfil your service appointment.
  • When required by law or a government authority.
  • To protect the rights, safety, or property of JK Service Centre or its customers.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Service records may be kept for up to 2 years to support warranty claims.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies for basic analytics (e.g., Google Analytics). These tools collect anonymised data and do not identify you personally. You may disable cookies in your browser settings; however, some website features may not function correctly as a result.

7. WhatsApp & Phone Communication

When you contact us via WhatsApp or phone, the communication is subject to the privacy policies of those platforms respectively. We only use such communication to respond to your enquiry or manage your booking.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent to communications at any time.

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our services after changes are published constitutes your acceptance.

12. Contact Us

For any privacy-related queries or to exercise your rights, please reach out: